Planet Fitness

Okay, I hate to do this. I'm really sorry to do this, but I've been to Planet Fitness locations all over the country, and this is BY FAR the grossest, nastiest, dirty, I'm surprised I didn't see a roach, I don't even wanna touch anything, moldy, unkept Planet Fitness I've ever witnessed. I wasn't greeted when I walked in. I used the bathroom first. Trash was pouring out of the bin. Lockers were a mess (and also see through, so zero privacy). There was trash all over the bathroom floors. Cleaning supplies were left out in the bathroom too (obviously not being used). Supply closet doors were open and everything was thrown around and laying on the floor. The sinks were filthy and a soap dispenser was broken. The showers were covered in mold and smelled like 3 day old musty pee. The water fountain was moldy and had white residue covering the ENTIRE thing. I didn't feel comfortable touching anything so I had to buy water. I feel gross.

Older gym. Very dusty. Bathroom needs attention. The whole gym needs some TLC. A lot of gyms have the newer equipment too.

Good afternoon. My experience at the headquarters 5206 W 38 St Indianapolis IN 46254 planet fitness, has been unpleasant, on 09/25/2023 at around 4pm I arrived at the gym asking for help from the lady who was in customer service at the reception of the premises , to change my membership and become a black card user. this in order to take my son to the gym as a guest. It was supposed to be a pleasant experience, since it is the first time my son went to a gym, but it was quite the opposite. The lady who was in customer service did not pay attention to us and was also in a bad mood and addressing us with a bad attitude, it took us almost 1 hour to make the change in the membership because the lady in question ignored us (everything is recorded on camera ) When I was finally able to register my son as a guest, the lady was upset because I told her that this was the help I was asking for. I suggested that if she didn't like her job, she could leave it. The lady immediately told me that she wanted me to I left the premises and he refused me because I am a planet fitness customer and pay to use the facility. The lady in question called the police, claiming that Planet Fitness is a private property and she is in charge of that property and she does not want me to be there, just like that, the police showed up at the site and asked me in front of my son and all the people who were in the place, that I must vacate the facility since it is private property. I tried to explain what happened to the police and even though they agreed with me, they couldn't do anything other than ask me to vacate the place "because it is private property" and she is in charge. I told them that I agreed, but that I wanted a refund of my membership since it seems unfair to me that Planet Fitness charges me a monthly fee to use the facility and then they do not allow me entry to the premises, the police spoke with the lady from customer service telling her to talk to her supervisor since I was right, and the lady responds that there is no supervisor, that she is the only one in charge and she doesn't want me to be there. All this was happening under the eyes of my little son who was scared and the rest of the people who occupied the gym. Finally I had to leave there, no one is responsible for the money that Planet Fitness still charges me every month and I can't use the facility, my son is afraid to go back there... otherwise it happened to me at VASA FITNESS GYM, and in L.A. Fitness GYM where they treated me very cordially, with respect and even gave me a tour inside the place to show me all the services they offer.

They do bad business. They over charge and when you call to get a refund nobody can help. Do yourself a favor and save your money and find a better gym. The equipment be down anyways. I hate to say this but they crossed the line when nobody was able to help. I wouldn’t recommend nobody! They lucky I can’t put no stars or I would

Was gonna sign up here but these reviews make my skin crawl and I haven’t even stepped foot inside. Hopefully they clean this place up, doesn’t look too bad, just looks DIRTY and in need of a good cleaning